Vivrelle

Google Ads
Ad Spend Scaling
GMC Optimization

Vivrelle runs a luxury handbag and accessories rental subscription. Their model is selective by design: they vet applicants before granting membership, which means lead quality matters more than lead volume. When they came to us, their Google Ads account hadn't been meaningfully updated in over five years.

63%

Increased high-value customers by 63% month-over-month.

98%

Maintained 98% brand impression share vs. competitors.

12%

Reduced CAC by 12%.

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Client Background and Challenges

Vivrelle's Google Ads account had stagnated. Search terms hadn't been refreshed since setup. Negative keyword lists were neglected. Newer campaign types and platform features had been ignored entirely. The result: their acceptance rate had dropped because the traffic they were attracting didn't match their membership criteria. They were spending money to bring in applicants who would never qualify.

For a subscription business with selective membership, that's an expensive problem. Every unqualified application wastes ad spend and review time. Vivrelle needed a partner who could modernize the account, attract the right people, and scale efficiently.

Outcome

Within three months, we turned the account around. Approved applications increased 63% month-over-month, meaning we weren't just driving more volume, we were driving better-qualified applicants who actually met Vivrelle's membership criteria.

We secured 98% brand impression share, which effectively blocked competitors from stealing Vivrelle's branded search traffic. And we reduced cost per application by 12% while improving quality across the board.

63%

Increased high-value customers by 63% month-over-month.

98%

Maintained 98% brand impression share vs. competitors.

12%

Reduced CAC by 12%.

"A big thing that I feel Y'all has done is be really thoughtful in our testing and really think through the personas of who might want to join Vivrelle to help us fine-tune that acquisition. [...] There is a very clear communication style, very detail oriented, also eager to achieve the goals that we're looking for."

Sophie Krakowski
VP of Marketing

"A big thing that I feel Y'all has done is be really thoughtful in our testing and really think through the personas of who might want to join Vivrelle to help us fine-tune that acquisition. [...] There is a very clear communication style, very detail oriented, also eager to achieve the goals that we're looking for."

Sophie Krakowski
VP of Marketing

Creative

How Y'all Did It

Auditing Five Years of Missed Opportunities

The first thing we did was audit everything. The account had been running on autopilot for years, and it showed. Non-performing campaigns were still spending budget. The negative keyword list was so thin that Vivrelle was showing up for searches that had nothing to do with luxury handbag rentals. Conversion tracking was set up around vanity metrics instead of actual business outcomes.

We paused what wasn't working, built proper exclusion lists, restructured campaigns to align with customer intent, and implemented conversion tracking focused on what actually mattered: submitted and approved applications.

Expanding Into Untapped Audiences

With the foundation cleaned up, we launched new campaign types to reach audiences the account had never touched. Retargeting campaigns with tailored messaging for different user segments. Broader search campaigns to capture people in consideration mode who hadn't heard of Vivrelle yet.

We also expanded coverage across the full customer journey. The old account was only capturing people who already knew the brand name. We added campaigns for category searches ("luxury handbag rental," "designer bag subscription") to reach people actively looking for what Vivrelle offers but who hadn't found them yet.

Testing That Revealed What Actually Works

We ran A/B tests on ad messaging and landing page destinations. One test stood out: using action-oriented language with "Rent" in headlines increased conversions by over 60% compared to aspirational language. That single insight reshaped how we wrote all of Vivrelle's ad copy going forward.

Landing page tests were equally revealing. Sending traffic to brand-specific query URLs generated immediate improvements in traffic quality and quality scores compared to sending everyone to the homepage. Small routing decisions like that compound when you're spending real money on every click.

Protecting the Brand

For a luxury subscription service, brand impression share matters. When someone searches "Vivrelle" by name, they're showing high purchase intent. Losing those impressions to competitors means losing your most qualified leads at the exact moment they're ready to act.

We optimized branded search campaigns to dominate the top of results, achieving 98% impression share. That protection was cost-efficient too, which freed up budget we could redirect toward growth-focused campaigns.

Reallocating Budget to Growth

With wasteful spending eliminated and brand protection locked in, we had room to invest in growth. Budget shifted from underperforming areas to high-performing campaigns. Bidding adjustments during key selling periods captured demand spikes. And continuous optimization of budget distribution based on performance data meant every dollar worked harder than it had before.

Frequently Asked Questions

Find answers to common questions about our services and processes below.

How can fashion brands balance brand protection with growth in Google Ads?

Fashion brands can balance brand protection and growth by optimizing branded campaigns for maximum efficiency while simultaneously expanding into new audience segments. Y'all achieved this balance for Vivrelle by securing 98% brand impression share cost-effectively, then reallocating saved budget to growth-focused campaigns targeting new product categories and customer segments. This approach protects existing brand equity while capturing incremental growth opportunities without inflating overall advertising costs.

What's the importance of negative keyword lists for luxury brands?

Negative keyword lists are crucial for luxury brands to prevent ads from appearing on irrelevant or brand-inappropriate searches. For luxury subscription services, this means excluding searches from bargain hunters, free-seekers, or users searching for significantly different products. Comprehensive negative keyword lists eliminate wasted spend and improve overall campaign efficiency by ensuring ad budget focuses exclusively on high-quality, relevant traffic that aligns with the brand's target customer profile.

How long does it take to see results from Google Ads optimization for subscription brands?

While some improvements can be seen within weeks, meaningful results for subscription brands typically emerge within 2-3 months. This timeframe allows for campaign restructuring, proper conversion tracking implementation, testing cycles to complete, and algorithm learning periods. Y'all achieved a 63% increase in approved applications for Vivrelle within three months, demonstrating that comprehensive optimization can deliver significant results in a relatively short period when executed strategically.

What metrics should luxury rental services prioritize in Google Ads?

Luxury rental services should prioritize quality metrics over volume metrics. Key performance indicators should include cost per approved application (accounting for acceptance rates), customer lifetime value relative to acquisition cost, impression share for priority keywords, and conversion rate from application to approval. Brand impression share is also critical to prevent competitor encroachment. These metrics provide a complete picture of campaign effectiveness beyond simple click-through rates or cost per click.

How can fashion subscription brands compete against established competitors in paid search?

Fashion subscription brands can compete effectively by focusing on comprehensive account optimization, strategic campaign expansion, and continuous testing. Y'all helped Vivrelle compete by eliminating wasted spend on irrelevant keywords, expanding into underutilized search categories, and protecting branded traffic from competitors. Success also requires understanding your unique value proposition and ensuring ad messaging clearly communicates differentiation to your target audience.

What are the benefits of Demand Gen retargeting campaigns for subscription services?

Demand Gen retargeting campaigns allow subscription services to re-engage users with tailored messaging based on their previous behavior. For subscription brands with application processes, retargeting can address specific drop-off points with customized messaging. Users who abandoned applications may need different messaging than those who canceled memberships. This personalized approach improves conversion rates by addressing specific objections or concerns relevant to each user segment.

How should DTC fashion brands approach budget allocation in Google Ads?

DTC fashion brands should continuously analyze performance data to shift budget toward high-performing campaigns and away from underperforming areas. Y'all identified that Vivrelle's Brand Search campaign wasn't spending its full budget, indicating an opportunity to reallocate funds to higher-growth areas like retargeting campaigns. Strategic budget optimization also includes adjusting bids during key selling periods and expanding into new campaign types that capture previously untapped audience segments.

What role does A/B testing play in optimizing Google Ads for luxury brands?

A/B testing is essential for luxury brands to identify messaging that resonates with affluent audiences without compromising brand positioning. Y'all conducted systematic tests on ad copy, finding that action-oriented language (using "Rent" in headlines) increased conversions by over 60% compared to aspirational language. Testing landing page destinations also proved valuable, with brand-specific query URLs generating immediate traffic increases and improved quality scores compared to generic homepage links.

How does conversion tracking differ for subscription brands versus e-commerce brands?

Subscription brands require multi-stage conversion tracking that goes beyond standard e-commerce metrics. For Vivrelle, Y'all focused on "Application_Submitted" and "Application_Approved" as primary conversion events rather than micro-conversions like page views or form starts. This approach accounts for the vetting process inherent in selective membership models. Tracking approved applications rather than just submissions provides a more accurate picture of true customer acquisition costs and campaign effectiveness.

Why is brand impression share important for subscription businesses?

Brand impression share is critical for subscription businesses because it determines how often your brand appears when someone searches for your company name. Y'all maintained a 98% brand impression share for Vivrelle, ensuring that competitors couldn't steal branded traffic. When potential customers search for your brand specifically, they're showing high purchase intent. Losing these impressions to competitors means losing your most qualified leads at the exact moment they're ready to convert.

What makes Google Ads challenging for luxury subscription brands like Vivrelle?

Luxury subscription brands face unique challenges with Google Ads because they require quality over quantity. Unlike traditional e-commerce brands that can measure success by immediate purchases, subscription brands must attract leads who pass vetting processes and remain members long-term. This means cost per acquisition metrics must account for acceptance rates and customer lifetime value. Additionally, luxury brands must maintain brand positioning while competing in paid search, requiring careful messaging and audience targeting to attract affluent customers who value exclusivity.

How did Y'all improve Vivrelle's Google Ads performance in just three months?

Y'all transformed Vivrelle's Google Ads account through a comprehensive approach that included modernizing their campaign structure, implementing proper conversion tracking, and conducting systematic testing. The team restructured campaigns that hadn't been updated in over 5 years, added new campaign types to capture untapped audiences, and optimized budget allocation across the account. This resulted in a 63% increase in approved applications and a 12% reduction in cost per application.

Frequently Asked Questions

Find answers to common questions about our services and processes below.

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